TRAINING SESSION
Leading Difficult Employees
- Reduce stress and frustration when dealing with difficult employees.
- Improve department morale and productivity.
- Enhance communication skills for managing challenging employees.
- Transform negative situations into positive outcomes.
- Gain practical tools for addressing common workplace issues effectively.
Overview
Working with challenging people at work can be one of the most stressful and frustrating aspects of being a manager or supervisor. A difficult employee can bring down the morale of an entire department, cause a decrease in productivity and result in wasted time. Unfortunately, there is no magic wand to make these challenges disappear. However, there are practical tools that you can use to empower you to communicate effectively with challenging employees and turn a potentially negative situation into a positive one.
In this interactive workshop, we will explore the different types of challenging employees and why they act the way they do. Through a combination of lecture, case studies, and group exercises, we will identify and discuss effective techniques for managing and communicating with challenging employees. Participants will learn how to respond appropriately to common workplace issues, such as negativity, resistance to change, and lack of motivation.
Course Objectives:
At the end of the workshop, participants will be able to:
- Identify the four types of challenging employees and understand why they behave the way they do
- Describe effective techniques for dealing with challenging employees
- Develop a personal framework and action plan for successfully handling challenging employees
- Create a positive and productive work environment by leveraging their new skills and knowledge
Participants will leave the workshop with practical tools and strategies to confidently manage challenging employees and improve workplace dynamics.